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Building your CS vision & strategy
About the Customer Success Leadership Program
Welcome to the Customer Success Leadership Program
How to use this course
Module introduction
Vision, Strategy & Metrics
Building your vision framework
Managing CS strategy with OKRs
Managing with your vision
CS Business model
CS metrics
Learning into action
Craft your vision framework
Build a CS business model
Build your CS dashboard
Teach online with
Managing CS strategy with OKRs
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