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Aligning the organisation for customer success
Introduction
Welcome to the Customer Success Leadership Program
How to use the course
The alignment challenge
The alignment challenge
Building your ideal customer profile
Building your ideal customer profile
Building a buyer/customer journey
The Buyer-Customer Journey
Metrics
Buyer-Customer Journey Metrics
Role of product in alignment
Using your product to deliver the buyer-customer journey
Learning into action
Build your ideal customer profile
Alignment workshop
Valiate the workshop output
Implement
Teach online with
Buyer-Customer Journey Metrics
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