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Building a success process to deliver customer ROI
Introduction
An introduction to the Customer Success Leadership Program
Module introduction
Build a deep understanding of your ideal customer
Build a deep understanding of your ideal customer
Craft your success process
Craft a success process
Plan your interventions
Plan your interventions
Implementation considerations
Implementation considerations
Learning into action
Success plan maturity
Customer research
Craft your success process
Develop your intervention strategy
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Craft a success process
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