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Forecasting & managing retention
Introduction
Welcome to the Customer Success Leadership Program
How to use the course
Module introduction
Why customers don't renew
Why customers don't renew
Calculating churn & retention
Churn & retention metrics
Cohort analysis
Building a customer health score
An introduction to health measures
Building a simple health index
Building a statistical customer health index
Forecasting retention
Forecasting retention
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Forecasting retention
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